Privacy & Cookie Policy

At TouchPoint Mortgages Ltd, we are committed to protecting and respecting your privacy. This Privacy and Cookie Policy outlines how we collect, use, share, and protect your personal information when you interact with us, including through our website, and how we use cookies.

Personal Information We Collect:

We may collect and process the following personal information:

Information You Provide: When you communicate with us via our website, email, phone, or other means, we may collect your name, email address, phone number, postal address, and any other information you choose to provide.

Automatically Collected Information: We may collect certain information automatically, such as your IP address, browser type, device information, and details of your visit to our website, including pages viewed and links clicked.

How We Use Your Information:

• We use the information we collect for the following purposes:
• To respond to your inquiries and provide you with the requested information or services.
• To personalise and improve your experience on our website.
• To communicate with you about updates, promotions, and services we think may be of interest to you.
• To analyse trends, administer the website, and gather demographic information.
• To comply with legal and regulatory obligations.

Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with service providers who assist us in operating our website or conducting our business, subject to appropriate confidentiality and security measures.

Cookie Usage:

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. They help us analyse website traffic, personalise content, and improve our services.

By using our website, you consent to the use of cookies in accordance with this policy. You can manage your cookie preferences through your browser settings or by opting out of certain types of cookies.

Data Security:

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

Your Rights:

You have the right to:

• Access and correct your personal information held by us.
• Object to the processing of your personal information.
• Request the deletion of your personal information, subject to legal requirements.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy, or if you wish to exercise your rights concerning your personal information, please contact us at:

Email: hello@touchpointmortgages.co.uk

Changes to the Policy:

We reserve the right to update and modify this Privacy and Cookie Policy. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.

By using our website and providing us with your information, you agree to the terms outlined in this Privacy and Cookie Policy.